ISO 9001-2008


  • Communication. Communication. Communication. Lower call volume: customer Service is at the heart of ISO 9001-2008. Constant contact is a requirement. An informed insured is a happy insured.
  • Murphy's Law: "Its" going to happen. As an ISO 9001:2008 certified company, we know exactly when it happened, why it happened, what we will do to fix it, create a solution to avoid chances of this occurrence in the future, and periodically test this solution by way of audit.
  • Reporting: Every part of the claim is documented - correspondence, call logging, updates. Client equipment tracking, safeguarding, and job progress indicators are a fundamental requirement of ISO 9001:2008. This information is accessible 24/7 (through our ISO compliant restoration software).
  • Volume: 1 claim or a thousand claims. We have the procedures, skills, technology, and standards driven infrastructure to handle any claims volume without compromising service levels.